In order for us to refund, exchange or issue you a replacement you firstly need to request an RMA number. You can do this by logging into you account and going to order history from where you can select the order that needs to be returned.

Once you have received the RMA number you can return the order back to us and we will take the appropriate action. We supply a returns address label with each order which you can peel off and stick to the package. 

Many customers are downloading the wrong software and loading it onto the R4. As a result your R4 card will display the message "Loading" when inserted into your DS.

As these are original R4 cards the only place you can download the software from is r4ds.cn

Another reason why you may be experiencing this problem is because you are using a memory card greater than 2GB. The R4 cards we sell are original and will only accept memory cards upto 2GB.

Customers who select Royal Mail Standard post will generally receive their order/s within 2-3 days from despatch.

If you have not received your order within this time frame please allow a minimum of 10 working days before contacting us as we cannot investigate any loss until this time has passed.

On some occasions your package may be left at your local Royal Mail sorting office due to the size of the package so you should check with them.